Service & Maintenace

Total Electronic Security System Servicing

Custom Technology Systems offer expert installation, service, and maintenance across a range of Electronic Security Systems to meet the security objectives of our clients. 

Our strong relationships with product manufacturers and our product knowledge provides us with the platform to be able to cater to the servicing, maintenance, and repair or replace of faulty electronic security systems equipment within a facility.

We provide a "Total System Solution" from Assessment, Consultation, Plan, Design, Deliver, Maintain.

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Installation

  • Installation of Access Control, CCTV, Intercom, Intruder Alarm, Speedgates, Turnstiles and more.

  • Installation in accordance with NZS/AS standards and requirements.

  • Installation to client specifications, requirements, and convenience.

  • Business Hours and After Hours installation.

Service Calls

  • Fault-finding, repairing, and emergency upgrades.

  • Urgent, High, Low, and After-Hours call-out response available.

  • Multiple escalation paths to solve technical challenges.

Technical Support

  • We provide around the clock technical support for all our clients needs.

  • Centralised Call-Centre to log, manage, and dispatch all service calls.

  • After-Hours Service Call Centre to attend to matters that require urgent attention.

Preventative Maintenance

  • Customisable preventative maintenance plans for electronic security systems to ensure system reliability and operational functionality.

  • Preventative Maintenance to meet BWOF requirements in accordance with SS3.2
    and other industry standards and building requirements.

Licences and Registrations

Call outs and Charges

Custom Technology Systems as a company, and our expertly trained staff are certified under a number of organisations, and have obtained the necessary licenses to carry out specialised security work in a number of high-level secure and sensitive environments.

  • Ministry of Justice PSPLA

  • New Zealand Defence Force

  • New Zealand Police

  • AVSEC Civil Aviation Authority

  • NZSA New Zealand Security Association

  • ASIS International

  • PAE

  • Broadspectrum

  • Waitemata DHB

  • Site Safe

  • Impac Prequal

  • Red Cross First Aid

  • Transpower Grid Skills

  • Test & Tag

  • Covid-19 Vaccinated

  • Custom Technology Systems normal working hours are; Monday to Friday 8:30am to 5pm.

  • Our staff are available for call-outs 24/7.

  • After Hours call-outs are charged at a minimum of 3 hours.

  • After Hours installations are charged at time and a half.

Testimonies 

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System Expertise and Experience

  • Access Control and Intruder Alarms
    • Gallagher SMB​

    • Inner Range Inception

    • HID

    • Vanderbilt

    • Schlage / Allegion

    • Bosch

    • Paradox
       

  • CCTV
    • Panasonic​

    • Axis

    • Milestone

    • Hikvision

    • Dahua

    • Avigilon

    • Bosch
       

  • Intercom
    • Zenitel / Stentofon​

    • Jacques

    • Aiphone

    • Panasonic

    • Ringmaster
       

  • Speedgates and Turnstiles
    • Alvarado​

    • Gunnebo

    • IDL Fastlane

We are also experienced in a range of other electronic security systems.
Don't delay, call Custom Technology Systems if your security system requires urgent attention.