About Us

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Our 
Story

Custom Technology Systems can offer you a range of electronic security systems and maintenance services.​

We concentrate on client relationships and providing flexible high quality solutions.

We provide the best customer service anywhere, we achieve this by focusing on:

  • Customer relationships.

  • Quality Service and Products– 100% positive experience

  • Delivery – Innovative solutions to solve our clients challenges.

  • People – having high quality staff that are great to deal with.
     

We value our client relationships as we know that this is key to our success.

Customers make our company and our company is our people.

By committing to our mission, working as a team, and taking pride in everything we do -we will ensure our brand is the most trusted and respected in the industry.

Why Trust Custom Technology Systems?

01.

Custom Technology Systems is a 100% New Zealand owned and operated company.
Established in 1998, we have a long-standing established market position which we have built through relationships, delivery, and excellent service over the past 23 years.

02.

Custom Technology Systems as a company, and our expertly trained staff are certified under a number of organisations, and have obtained the necessary licenses to carry out specialised security work in a number of high-level secure and sensitive environments.

  • Ministry of Justice PSPLA

  • New Zealand Defence Force

  • New Zealand Police

  • AVSEC Civil Aviation Authority

  • NZSA New Zealand Security Association

  • ASIS International

  • PAE

  • Broadspectrum

  • Waitemata DHB

  • Site Safe

  • Impac Prequal

  • Red Cross First Aid

  • Transpower Grid Skills

  • Test & Tag

  • Covid-19 Vaccinated

03.

Customer Service is not just a "catch phrase". Custom Technology Systems was nominated, and was a Central Auckland Finalist in the 2019 Westpac Business Awards for Excellence in Customer Service and Delivery.
A testament to our staff to always go the extra mile to guarantee we meet our customers expectations.

04.

Norway to Japan to USA - These are just some of the countries our staff have visited to obtain specialised factory training.

This enables us to not only have strong product understanding and system knowledge, but also strong manufacturer relationships. So you know that we're supported when we support you. 

05.

Custom Technology Systems places high value on innovation, integration, and systemisation. We consult with product manufacturers to ensure we are offering the latest in technology and will look to integrate systems to maximise output and improve efficiency.

06.

Custom Technology Systems are an essential service provider. All of our staff have received their Covid-19 Vaccinations and therefore we increase your Health and Safety knowing we have taken precautions against putting others at risk. 

Licences
and
Registrations

Custom Technology Systems as a company, and our expertly trained staff are certified under a number of organisations, and have obtained the necessary licenses to carry out specialised security work in a number of high-level secure and sensitive environments.

Custom Technology Systems in the Community

We're proud to support and sponsor local and national groups and organisations to aid them in their quest to provide support to communities, and people in need.

Our
Terms

of

Trade

General.

Custom Technology Systems has Public Liability Insurance of $20,000,000.00 and Professional Indemnity Insurance of $5,000,000.00.

In addition, Custom Technology Systems is covered by "Air-Side" Insurance.​

Normal working hours are defined as (8.30am to 5.00 pm, Monday to Friday).

Any hours worked outside these times will be charged at penal rates, please contact us for information on these rates.


Payment shall be made in full within 14 days of receipt by the client /contractor of our claim.
All other contracts, we require monthly progress payments for the value of work and for materials both on and off site.

Non-payment to the Contractor by the Principal shall not relieve the Contractor of their liability to pay us by the due date (If applicable).

Unless other payment terms are written/accepted in the quote submitted.

The Company shall be under no liability for delay, loss or damage, caused directly or indirectly by events beyond the control of the company, including but not limited to; 
Force Majure / Acts of God, natural disaster, shipping delays, or defaults by manufacturers or suppliers.

Any change of law, statute, regulation or bylaw which alters the cost of performing our contract after the date of the tender/acceptance of quote, shall be considered a variation to contract.
 

No liquidated damages will be accepted.

Ownership of equipment and systems shall remain with Custom Technology Systems until the equipment and installation amounts have been paid in full.

Our price typically includes a minimum 12 month guarantee, external to manufacturer warranties. Unless otherwise specified in the quotes submitted.
We will look to negotiate ongoing maintenance contracts.


We will enter into a formal guarantee document provided we can agree acceptable guarantee wording.

Leasing.

Custom Technology Systems can also offer leasing services to offset initial investment.
For information on various leasing options such as lease-to-own and lease-to-return.
Please reach out and get in contact to get pricing and information on options.